Network quality issues directly impacting subscriber experience — high latency, packet loss, slow data speeds — are detected after complaints have already been filed rather than predicted in advance.
Network quality issues directly impacting subscriber experience — high latency, packet loss, slow data speeds — are detected after complaints have already been filed rather than predicted in advance.
ML models correlate network performance metrics with subscriber experience signals to predict QoE degradation per subscriber segment and geography. Proactive network optimisation actions triggered before QoE falls below SLA thresholds.
Combine network measurements, device data and usage.
Estimate each customer's experience score.
Find customers and areas with poor experience.
Prioritise network fixes and proactive care.
This page describes generic industry practice and public standards. It is not based on, and does not describe, any particular vendor's product or operator's systems.