Turning orders into working services in the network and platforms, with clear error handling and batch processing.
Service order tasks arrive from service order management.
Map services to network commands for each target system.
Send commands to network elements and platforms.
Collect responses and update the order.
Retry, route to a queue, or roll back.
| Type | Example | Typical action |
|---|---|---|
| Transient | Timeout, system busy | Automatic retry |
| Data | Unknown SIM, wrong parameter | Fix data and resubmit |
| Business | Service not allowed for plan | Return to order team |
| System | Interface down | Raise incident |
Maintain command templates and routing rules in an admin tool.
Trace a request end to end through logs.
Mass activations and changes from files.
This page describes generic industry practice and public standards. It is not based on, and does not describe, any particular vendor's product or operator's systems.