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Business process

Taxation Management

Applying the right taxes to every service, location and customer, keeping tax rules up to date and handling roaming tax.

Service tax categoriesAddress geocodingTax changesRoaming tax
By addressTax depends on precise location
ManyJurisdictions and rates
AuditedEvery tax line traceable

Tax process

  1. 1
    Categorise

    Map each service and charge to a tax category.

  2. 2
    Locate

    Validate the service address and resolve its tax jurisdiction.

  3. 3
    Calculate

    Calculate taxes on discounted amounts during billing.

  4. 4
    Present

    Show taxes clearly on the bill.

  5. 5
    Report & remit

    Report and pay taxes to authorities.

Key activities

Tax changes

Load and test new rates and rules before their effective date.

Address validation

Clean and geocode addresses so the right jurisdiction applies.

Roaming

Apply the correct tax treatment to usage abroad.

Exemptions

Handle exempt customers such as government or non-profit.

KPIs

Standards & references

TMF678Customer Bill Management API
eTOMBill Invoice Management

Related pages

This page describes generic industry practice and public standards. It is not based on, and does not describe, any particular vendor's product or operator's systems.