Web portalCustomer picks a plan and device online.Shopping cartItems go into the cart; eligibility is checked.Enterprise product catalogOffer, price and rules come from the catalog.Order captureThe order is validated and submitted.KYC & credit checkIdentity and credit are checked.Commercial order mgmtThe commercial order is orchestrated.Service order mgmtProducts are broken down into services.Resource managementA number and SIM or eSIM are reserved.Provisioning & activationServices are provisioned in the network.Subscriber dataThe subscriber is created in the network database.BillingThe billing account and first charges are set up.NotificationsThe customer gets a welcome message.5G / 4G packet coreThe network records calls, SMS and data sessions.MediationUsage records are collected, cleaned and enriched.RatingEach event is priced using the customer's plan.BillingCharges, discounts and taxes are added up in the bill run.DocumentsThe invoice document is created and stored.NotificationsThe customer is told the bill is ready.PaymentsThe customer pays by card, debit or wallet.Collection & dunningUnpaid bills follow reminder and collection steps.Mobile appCustomer tops up in the app.PaymentsPayment is authorised.Vouchers & top-upThe top-up or voucher is applied to the wallet.Online chargingBalances update in real time.Charging triggerThe network asks for quota during each session.Policy controlSpeed and quality follow the active bundle.5G / 4G packet coreData flows; usage is reported back to charging.NotificationsLow-balance and bundle alerts are sent.Contact centreThe customer calls about a bill.CRMThe agent sees the full customer view.GenAI assistantsAn AI assistant summarises the history and the bill.InteractionsThe contact is recorded.BillingThe invoice and charges are checked.Disputes & adjustmentsA credit is approved and posted.Trouble ticketsA ticket tracks any follow-up work.NotificationsThe customer is sent confirmation.Retail POSCustomer asks to keep their number in a store.Order captureA port-in order is captured.Number portabilityThe port request is sent and tracked.Number portability clearing houseThe clearing house coordinates with the old operator.Resource managementThe ported number is added to inventory.Provisioning & activationService is activated at the agreed port time.Subscriber dataRouting is updated so calls reach the new network.MediationUsage data flows in.BillingBilling and payment data flows in.Commercial order mgmtOrder and fallout data flows in.Data platformEverything lands in the data platform.Prediction modelsModels predict churn, fraud and next best offers.AIOpsOperations anomalies are detected early.CRMInsights reach agents and campaigns.CampaignsTargeted offers go to the right customers.
Integration backbone
API gatewayTMF Open APIs, security, throttling
Event busAsynchronous events and streams
Integration adaptersNetwork, partner and legacy connectors
Click any box to open its deep diveExternal partner
Generic, vendor-neutral reference based on TM Forum and 3GPP concepts