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Business process

Billing Operations

Running bill cycles safely: pre-bill checks, simulation runs, quality assurance, the regular bill run, reconciliation and bill confirmation.

Pre-bill checksSimulationQABill runReconciliation
Every cycleSame controlled steps
SimulateBefore the real run
ConfirmOnly after QA passes

Bill cycle process

Applies to postpaid; prepaid follows a lighter statement process.

  1. 1
    Pre-bill checks

    Check usage is complete, rates and reference data are loaded, and no blocking errors remain.

  2. 2
    Simulation run

    Run the bill on all or sample accounts without sending anything.

  3. 3
    Quality assurance

    Compare totals and samples with expectations and the previous cycle.

  4. 4
    Regular bill run

    Run the real bill cycle for all accounts in the cycle.

  5. 5
    Reconciliation

    Produce reconciliation reports between usage, rating, billing and finance.

  6. 6
    Confirm bill

    Approve, publish invoices and post to finance.

Who does what

RoleTypical responsibilities
Billing operationsRun checks, simulations and bill runs
Billing QAReview samples and variances; approve or stop
FinanceReconciliation and posting
Product / catalogFix configuration issues found in QA
AI opportunity

Where AI helps

Pre-billing validation

Machine learning flags unusual bills before confirmation.

Bill run monitoring

Predict delays and failures during the run.

KPIs

Standards & references

TMF678Customer Bill Management API
eTOMBill Invoice Management

Related pages

This page describes generic industry practice and public standards. It is not based on, and does not describe, any particular vendor's product or operator's systems.