The money side of billing after the invoice: disputes and credits, payment plans, collection, and telecom taxes.
A customer challenges a charge; the amount is put on hold, investigated and either credited or confirmed.
Corrections at charge, invoice or account level, with approval limits per user role.
Instalments for overdue amounts, with schedules, interest and automatic follow-up.
Reminders, restrictions, suspension and handover to agencies according to risk and amount.
Taxes by service type, jurisdiction and customer type, including exemptions.
Every charge, payment and credit posted to the general ledger with clear rules.
The customer or agent opens a dispute on a charge or invoice.
The disputed amount is excluded from collection while the case is open.
The usage, rating and bill are checked against the plan and the order history.
Credit, partial credit or rejection, with a clear explanation to the customer.
Root causes are fed back so configuration errors are fixed at the source.
Classify disputes, suggest a resolution and draft the customer reply.
Choose reminders, channels and timing by predicted likelihood to pay.
Group disputes by cause to find the offers or processes generating them.
This page describes generic industry practice and public standards. It is not based on, and does not describe, any particular vendor's product or operator's systems.