Managing SIMs and numbers through their life cycle, and porting numbers in and out with the right checks and exception handling.
Forecast demand and order SIM batches from suppliers.
Load SIM data into inventory and network databases.
Ship to stores, dealers and warehouses.
Pair a SIM with a customer and number at activation.
Handle swaps, losses and recycling.
Check the number can be ported and the customer details match.
Submit the port request to the clearing house or donor operator.
Agree the port date and time.
Activate service on the new network at the port time.
Confirm routing and close the request.
Generic work instructions for common cases.
Pause the port and give the customer a temporary number so they can use service now.
Correct rejected details (account number, PIN, name) and resubmit.
Cancel the port and, if wanted, make the temporary number permanent.
Manage number ranges and routing reference data.
This page describes generic industry practice and public standards. It is not based on, and does not describe, any particular vendor's product or operator's systems.