Recovering overdue money while keeping good customers: collection scenarios, follow-up, complaints, promises to pay and payment plans.
Assign a collection path by customer type, risk and amount.
Reminders by SMS, email and letters at set intervals.
Agents call high-value or high-risk customers.
Soft then hard service restrictions if still unpaid.
Payment plans, agencies, or write-off.
Record a promised date and amount; pause actions and check it is kept.
Split overdue amounts into instalments.
Pause collection while a complaint is handled.
Change collection parameters for many accounts at once.
Pick the best action, channel and timing for each customer.
This page describes generic industry practice and public standards. It is not based on, and does not describe, any particular vendor's product or operator's systems.