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Business process

Controls, Compliance & Notifications

Keeping the platform auditable and customers informed: financial controls, audits, and real-time, batch and system notifications.

Financial controlsAuditsReal-time eventsBatch notifications
EvidenceAutomatic, not manual
Audit-readyAll year round
Event-drivenNotifications from order events

Control and compliance

Financial controls

Controls over revenue, billing and payments, with clear objectives and owners.

Audits

Evidence collected automatically for internal and external audits.

Data sources

Control checks run on data from billing, payments and ledgers.

Notification architecture

Real-time events

Order and account events trigger instant messages.

Batch notifications

Scheduled messages such as bill ready or payment due.

System notifications

Platform-generated alerts and confirmations.

Event scheduling

Orders are broken into events and scheduled, with follow-up after completion.

KPIs

Standards & references

TMF681Communication Management API
TMF688Event Management API
eTOMEnterprise Risk Management

Related pages

This page describes generic industry practice and public standards. It is not based on, and does not describe, any particular vendor's product or operator's systems.