Home›Telecom›Use cases›KYC Reset & Retry← Use case library
Use case · Identity & KYC

KYC Reset & Retry

Failed KYC is reset to allow subscriber to retry verification.

Party MgmtKYC Service
Agent or systemPrimary actor
Identity & KYCCategory
2Modules involved

At a glance

Trigger

KYC failed

Primary actor

Agent or system

Outcome

Customer gets a fair second attempt

Main flow

The usual path from start to finish.

  1. 1
    Review failure reason

  2. 2
    Reset KYC status

  3. 3
    Invite customer to retry

  4. 4
    Run verification again

  5. 5
    Release or cancel the order

Exceptions & alternate flows

Repeated failures

Block and investigate

Systems & modules involved

Party MgmtKYC Service

Business rules

KPIs to watch

Standards & references

TMF632Party Management
eKYC regulationsNational identity rules

Related pages

Party Management→Previous: Facial Biometric Verification→Next: Minor Subscriber Registration→Telecom Use Case Library→

This page describes generic industry practice and public standards. It is not based on, and does not describe, any particular vendor's product or operator's systems.