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Use case · Self-Care & Customer Care

Notification Preference Update

Subscriber sets notification channels and opt-in/opt-out preferences.

eCareNotification GWParty Mgmt
CustomerPrimary actor
Self-Care & Customer CareCategory
3Modules involved

At a glance

Trigger

Customer chooses how to be contacted

Primary actor

Customer

Outcome

Customer gets only the messages they want

Main flow

The usual path from start to finish.

  1. 1
    Open preferences

  2. 2
    Choose channels and topics

  3. 3
    Save consent

  4. 4
    Apply to all messaging

  5. 5
    Confirm

Exceptions & alternate flows

Legal messages still sent where required

Systems & modules involved

eCareNotification GWParty Mgmt

Business rules

KPIs to watch

Standards & references

TMF629Customer Management
TMF621Trouble Ticket
TMF683Party Interaction

Related pages

eCare→Notification Gateway→Party Management→Previous: Password / PIN Reset→Next: In-flight Order Cancellation→Telecom Use Case Library→

This page describes generic industry practice and public standards. It is not based on, and does not describe, any particular vendor's product or operator's systems.