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Use case · Collection & Dunning

Stage 2 — Escalation Notice

Second formal notice with payment slip issued when Stage 1 is unresolved.

CollectionDunning SchedulerDocument Mgmt
SystemPrimary actor
Collection & DunningCategory
3Modules involved

At a glance

Trigger

Stage 1 unresolved

Primary actor

System

Outcome

Clear warning before restrictions

Main flow

The usual path from start to finish.

  1. 1
    Escalate to formal notice

  2. 2
    Generate payment slip

  3. 3
    Send by preferred channel

  4. 4
    Agent call for high value

  5. 5
    Record outcome

Exceptions & alternate flows

Promise to pay

Pause until date

Systems & modules involved

CollectionDunning SchedulerDocument Mgmt

Business rules

KPIs to watch

Standards & references

TMF678Customer Bill Management

Related pages

Collection & Dunning→Document Management→Previous: Stage 1 — Overdue Notice→Next: Stage 3 — Service Suspension→Telecom Use Case Library→

This page describes generic industry practice and public standards. It is not based on, and does not describe, any particular vendor's product or operator's systems.