Use case · Self-Care & Customer Care
Usage Enquiry
Subscriber or agent checks current data, voice and messaging usage and balance.
eCareUsage APICharging Control
Customer or agentPrimary actor
Self-Care & Customer CareCategory
3Modules involved
At a glance
TriggerCustomer checks usage
Primary actorCustomer or agent
OutcomeCustomer knows exactly what they have used
Main flow
The usual path from start to finish.
- 1
Request usage and balances - 2
Retrieve real-time balances - 3
Show usage by type and period - 4
Highlight limits and renewals - 5
Offer add-ons if running low
Exceptions & alternate flows
Charging system slowShow last known balance
Systems & modules involved
eCareUsage APICharging Control
Business rules
- Verify identity before changes
- Every interaction recorded
- Clear SLAs per ticket priority
KPIs to watch
- First-contact resolution
- Self-service adoption
- Customer satisfaction
Standards & references
TMF629Customer Management
TMF621Trouble Ticket
TMF683Party Interaction
This page describes generic industry practice and public standards. It is not based on, and does not describe, any particular vendor's product or operator's systems.