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Use case · Collection & Dunning

Bad Debt Write-off

Account permanently written off after all collection stages are exhausted.

BillingCollectionReporting
FinancePrimary actor
Collection & DunningCategory
3Modules involved

At a glance

Trigger

All collection steps exhausted

Primary actor

Finance

Outcome

Debt written off with full audit trail

Main flow

The usual path from start to finish.

  1. 1
    Review account and history

  2. 2
    Approve write-off

  3. 3
    Post to finance

  4. 4
    Close account or pass to agency

  5. 5
    Report

Exceptions & alternate flows

Later payment

Reverse write-off

Systems & modules involved

BillingCollectionReporting

Business rules

KPIs to watch

Standards & references

TMF678Customer Bill Management

Related pages

Billing→Collection & Dunning→Reporting→Previous: Manual Payment Posting→Telecom Use Case Library→

This page describes generic industry practice and public standards. It is not based on, and does not describe, any particular vendor's product or operator's systems.