Use case · Collection & Dunning
Manual Payment Posting
Agent manually records a payment received through an offline channel.
CollectionBillingeCare
AgentPrimary actor
Collection & DunningCategory
3Modules involved
At a glance
TriggerPayment received offline
OutcomeOffline payment applied correctly
Main flow
The usual path from start to finish.
- 1
- 2
Match to account and invoices - 3
- 4
- 5
Exceptions & alternate flows
Cannot matchSuspense queue
Systems & modules involved
CollectionBillingeCare
Business rules
- Scenario by customer risk and value
- Pause for disputes and promises to pay
- Protect vulnerable customers
KPIs to watch
- Days sales outstanding
- Recovery rate per stage
- Bad-debt ratio
Standards & references
TMF678Customer Bill Management
This page describes generic industry practice and public standards. It is not based on, and does not describe, any particular vendor's product or operator's systems.