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Use case · Collection & Dunning

Dunning Letter Generation

Formal dunning letter generated and delivered to subscriber at each stage.

CollectionDocument MgmtNotification GW
SystemPrimary actor
Collection & DunningCategory
3Modules involved

At a glance

Trigger

Each dunning stage

Primary actor

System

Outcome

Formal notices sent and archived

Main flow

The usual path from start to finish.

  1. 1
    Pick template by stage and language

  2. 2
    Fill in amounts and dates

  3. 3
    Generate document

  4. 4
    Deliver by email, post or app

  5. 5
    Store copy

Exceptions & alternate flows

Delivery fails

Try another channel

Systems & modules involved

CollectionDocument MgmtNotification GW

Business rules

KPIs to watch

Standards & references

TMF678Customer Bill Management

Related pages

Collection & Dunning→Document Management→Notification Gateway→Previous: Payment Received — Collection Closed→Next: Manual Payment Posting→Telecom Use Case Library→

This page describes generic industry practice and public standards. It is not based on, and does not describe, any particular vendor's product or operator's systems.