Use case · Collection & Dunning
Payment Received — Collection Closed
Payment confirmed; invoice closed and service restored if previously suspended.
CollectionPaymentProvisioning
SystemPrimary actor
Collection & DunningCategory
3Modules involved
At a glance
TriggerOverdue amount paid
OutcomeAccount back in good standing
Main flow
The usual path from start to finish.
- 1
Match payment to overdue items - 2
- 3
Restore any suspended services - 4
- 5
Exceptions & alternate flows
Partial paymentStay in collection for the rest
Systems & modules involved
CollectionPaymentProvisioning
Business rules
- Scenario by customer risk and value
- Pause for disputes and promises to pay
- Protect vulnerable customers
KPIs to watch
- Days sales outstanding
- Recovery rate per stage
- Bad-debt ratio
Standards & references
TMF678Customer Bill Management
This page describes generic industry practice and public standards. It is not based on, and does not describe, any particular vendor's product or operator's systems.