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Use case · Plan & Service Management

Companion Line Activation

Subscriber activates a second number sharing the primary plan (wearable).

CPQOrder CaptureResource MgmtBilling
CustomerPrimary actor
Plan & Service ManagementCategory
4Modules involved

At a glance

Trigger

Customer adds a second line to their plan

Primary actor

Customer

Outcome

Companion line active and sharing the plan; billing running

Main flow

The usual path from start to finish.

  1. 1
    Check primary plan supports companions

  2. 2
    Choose device and number

  3. 3
    Link to the primary plan

  4. 4
    Provision companion line

  5. 5
    Add the companion line to the primary billing account and start its charges

  6. 6
    Share allowances as configured

Exceptions & alternate flows

Companion limit reached

Offer upgrade

Systems & modules involved

CPQOrder CaptureResource MgmtBilling

Business rules

KPIs to watch

Standards & references

TMF622Product Ordering
TMF637Product Inventory

Related pages

CPQ→Order Capture→Resource Management→Billing→Previous: Phone Number Change→Telecom Use Case Library→

This page describes generic industry practice and public standards. It is not based on, and does not describe, any particular vendor's product or operator's systems.