Use case · Plan & Service Management
Phone Number Change
Subscriber requests a different phone number to be allocated.
Resource MgmtOrder CaptureProvisioning
CustomerPrimary actor
Plan & Service ManagementCategory
3Modules involved
At a glance
TriggerCustomer wants a new number
OutcomeService continues on the new number
Main flow
The usual path from start to finish.
- 1
- 2
- 3
Update network and billing records - 4
Release old number after quarantine - 5
Exceptions & alternate flows
Number taken in the meantimeChoose again
Systems & modules involved
Resource MgmtOrder CaptureProvisioning
Business rules
- Proration on mid-cycle changes
- Commitment and early-change fees
- Compatibility between plans and add-ons
KPIs to watch
- Change order success rate
- Changes completed same day
- Bill disputes after changes
Standards & references
TMF622Product Ordering
TMF637Product Inventory
This page describes generic industry practice and public standards. It is not based on, and does not describe, any particular vendor's product or operator's systems.