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Use case · Plan & Service Management

eSIM Download & Activation

Subscriber downloads eSIM profile to a compatible device after order.

Order MgmteSIM MgmtProvisioningBilling
CustomerPrimary actor
Plan & Service ManagementCategory
4Modules involved

At a glance

Trigger

Customer orders an eSIM

Primary actor

Customer

Outcome

eSIM active on the customer's device; billing running

Main flow

The usual path from start to finish.

  1. 1
    Check device eSIM compatibility

  2. 2
    Reserve eSIM profile

  3. 3
    Send QR code or in-app activation

  4. 4
    Customer downloads the profile

  5. 5
    Start billing for the new line from the eSIM activation date

  6. 6
    Activate and confirm

Exceptions & alternate flows

Download fails

Release and reissue profile

Device not compatible

Physical SIM offered

Systems & modules involved

Order MgmteSIM MgmtProvisioningBilling

Business rules

KPIs to watch

Standards & references

TMF622Product Ordering
TMF637Product Inventory

Related pages

Order Management→Resource Management→Provisioning & Activation→Billing→Previous: Voluntary Disconnection→Next: Phone Number Change→Telecom Use Case Library→

This page describes generic industry practice and public standards. It is not based on, and does not describe, any particular vendor's product or operator's systems.