Use case · Plan & Service Management
Voluntary Disconnection
Subscriber terminates their subscription voluntarily.
Order CaptureOrder MgmtBillingMNP
CustomerPrimary actor
Plan & Service ManagementCategory
4Modules involved
At a glance
TriggerCustomer ends their subscription
OutcomeAccount closed with a final bill
Main flow
The usual path from start to finish.
- 1
Verify identity and reason - 2
- 3
Calculate final bill and early-termination fees - 4
Deactivate services and release or port out the number - 5
Close contract and send final bill
Exceptions & alternate flows
Customer accepts retention offerCancel disconnection
Port-out requestedFollow port-out flow
Systems & modules involved
Order CaptureOrder MgmtBillingMNP
Business rules
- Proration on mid-cycle changes
- Commitment and early-change fees
- Compatibility between plans and add-ons
KPIs to watch
- Change order success rate
- Changes completed same day
- Bill disputes after changes
Standards & references
TMF622Product Ordering
TMF637Product Inventory
This page describes generic industry practice and public standards. It is not based on, and does not describe, any particular vendor's product or operator's systems.