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Use case · Plan & Service Management

Service Reactivation

Suspended subscriber restores their service after resolving the cause.

Order CaptureOrder MgmtProvisioningBilling
CustomerPrimary actor
Plan & Service ManagementCategory
4Modules involved

At a glance

Trigger

Customer wants service back

Primary actor

Customer

Outcome

Service restored; billing resumed

Main flow

The usual path from start to finish.

  1. 1
    Verify identity and reason resolved

  2. 2
    Clear holds (payment, fraud)

  3. 3
    Reactivate on the network

  4. 4
    Resume normal charging

  5. 5
    Resume recurring billing from the reactivation date

  6. 6
    Confirm to the customer

Exceptions & alternate flows

Unpaid balance

Payment required first

Systems & modules involved

Order CaptureOrder MgmtProvisioningBilling

Business rules

KPIs to watch

Standards & references

TMF622Product Ordering
TMF637Product Inventory

Related pages

Order Capture→Order Management→Provisioning & Activation→Billing→Previous: Service Suspension (Subscriber)→Next: Voluntary Disconnection→Telecom Use Case Library→

This page describes generic industry practice and public standards. It is not based on, and does not describe, any particular vendor's product or operator's systems.