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Use case · Plan & Service Management

Service Suspension (Subscriber)

Subscriber temporarily suspends their service voluntarily.

Order CaptureOrder MgmtProvisioning
CustomerPrimary actor
Plan & Service ManagementCategory
3Modules involved

At a glance

Trigger

Customer pauses service (e.g. travel, lost phone)

Primary actor

Customer

Outcome

Service paused; number kept

Main flow

The usual path from start to finish.

  1. 1
    Verify identity

  2. 2
    Choose suspension reason and duration

  3. 3
    Suspend on the network

  4. 4
    Apply suspension fee or reduced charge

  5. 5
    Confirm and schedule reminder

Exceptions & alternate flows

Lost phone

Also block SIM and device

Maximum suspension reached

Offer disconnection

Systems & modules involved

Order CaptureOrder MgmtProvisioning

Business rules

KPIs to watch

Standards & references

TMF622Product Ordering
TMF637Product Inventory

Related pages

Order Capture→Order Management→Provisioning & Activation→Previous: International Roaming Activation→Next: Service Reactivation→Telecom Use Case Library→

This page describes generic industry practice and public standards. It is not based on, and does not describe, any particular vendor's product or operator's systems.