Use case · Plan & Service Management
International Roaming Activation
Subscriber activates roaming service before travelling internationally.
Order CaptureProvisioningOrder MgmtBilling
CustomerPrimary actor
Plan & Service ManagementCategory
4Modules involved
At a glance
TriggerCustomer travels abroad
OutcomeCustomer can use services abroad with clear pricing; billing running
Main flow
The usual path from start to finish.
- 1
Check roaming eligibility and credit - 2
- 3
Activate roaming on the network - 4
- 5
Add the roaming bundle or roaming rates to billing for the travel period - 6
Exceptions & alternate flows
High-risk accountDeposit or limit required
Network update failsRetry and alert
Systems & modules involved
Order CaptureProvisioningOrder MgmtBilling
Business rules
- Proration on mid-cycle changes
- Commitment and early-change fees
- Compatibility between plans and add-ons
KPIs to watch
- Change order success rate
- Changes completed same day
- Bill disputes after changes
Standards & references
TMF622Product Ordering
TMF637Product Inventory
This page describes generic industry practice and public standards. It is not based on, and does not describe, any particular vendor's product or operator's systems.