Use case · Plan & Service Management
Add-on Deactivation
Subscriber removes a value-added service from their active subscription.
Order CaptureOrder MgmtBilling
CustomerPrimary actor
Plan & Service ManagementCategory
3Modules involved
At a glance
TriggerCustomer removes an add-on
OutcomeAdd-on removed and no longer billed
Main flow
The usual path from start to finish.
- 1
- 2
Show effective date and any fees - 3
- 4
Deprovision service and partner - 5
Exceptions & alternate flows
Minimum term not metFee applies
Systems & modules involved
Order CaptureOrder MgmtBilling
Business rules
- Proration on mid-cycle changes
- Commitment and early-change fees
- Compatibility between plans and add-ons
KPIs to watch
- Change order success rate
- Changes completed same day
- Bill disputes after changes
Standards & references
TMF622Product Ordering
TMF637Product Inventory
This page describes generic industry practice and public standards. It is not based on, and does not describe, any particular vendor's product or operator's systems.