Use case · Plan & Service Management
Add-on Activation
Subscriber activates a value-added service (extra data, international calls, streaming).
Cart MgmtCPQOrder CapturePartner AdapterBilling
CustomerPrimary actor
Plan & Service ManagementCategory
5Modules involved
At a glance
TriggerCustomer adds extra data, roaming or a streaming service
OutcomeAdd-on active and visible in usage; billing running
Main flow
The usual path from start to finish.
- 1
- 2
Check eligibility and limits - 3
- 4
Provision add-on (including partner services) - 5
Start the add-on's recurring charge, prorated for the current bill cycle - 6
Update balances and notify
Exceptions & alternate flows
Partner activation failsRefund and retry
Incompatible with planSuggest alternative
Systems & modules involved
Cart MgmtCPQOrder CapturePartner AdapterBilling
Business rules
- Proration on mid-cycle changes
- Commitment and early-change fees
- Compatibility between plans and add-ons
KPIs to watch
- Change order success rate
- Changes completed same day
- Bill disputes after changes
Standards & references
TMF622Product Ordering
TMF637Product Inventory
This page describes generic industry practice and public standards. It is not based on, and does not describe, any particular vendor's product or operator's systems.