Use case · Plan & Service Management
Plan Change (Same Tier)
Subscriber switches between equivalent plans at the same price point.
Cart MgmtCPQOrder Capture
CustomerPrimary actor
Plan & Service ManagementCategory
3Modules involved
At a glance
TriggerCustomer swaps to an equal-priced plan
OutcomeNew plan active with no price change
Main flow
The usual path from start to finish.
- 1
Show plans at the same price - 2
- 3
- 4
- 5
Exceptions & alternate flows
Promotion lost on changeWarn before confirming
Systems & modules involved
Cart MgmtCPQOrder Capture
Business rules
- Proration on mid-cycle changes
- Commitment and early-change fees
- Compatibility between plans and add-ons
KPIs to watch
- Change order success rate
- Changes completed same day
- Bill disputes after changes
Standards & references
TMF622Product Ordering
TMF637Product Inventory
This page describes generic industry practice and public standards. It is not based on, and does not describe, any particular vendor's product or operator's systems.