Use case · Plan & Service Management
Plan Downgrade
Subscriber moves to a lower-tier plan effective from next billing period.
Cart MgmtCPQOrder CaptureBilling
CustomerPrimary actor
Plan & Service ManagementCategory
4Modules involved
At a glance
TriggerCustomer wants a smaller or cheaper plan
OutcomeCustomer moves to the lower plan next cycle
Main flow
The usual path from start to finish.
- 1
Show eligible lower plans - 2
Check commitment and early-change fees - 3
Schedule change for next bill cycle - 4
Update profile at cycle start - 5
Bill new plan from the next period
Exceptions & alternate flows
Within commitment periodFee or block
Add-ons not allowed on the new planRemoved with notice
Systems & modules involved
Cart MgmtCPQOrder CaptureBilling
Business rules
- Proration on mid-cycle changes
- Commitment and early-change fees
- Compatibility between plans and add-ons
KPIs to watch
- Change order success rate
- Changes completed same day
- Bill disputes after changes
Standards & references
TMF622Product Ordering
TMF637Product Inventory
This page describes generic industry practice and public standards. It is not based on, and does not describe, any particular vendor's product or operator's systems.