Use case · Plan & Service Management
Plan Upgrade
Subscriber moves to a higher-tier plan. Billing pro-ration applied from change date.
Cart MgmtCPQOrder CaptureBilling
CustomerPrimary actor
Plan & Service ManagementCategory
4Modules involved
At a glance
TriggerCustomer wants a bigger plan
OutcomeCustomer on the higher plan immediately
Main flow
The usual path from start to finish.
- 1
Show eligible higher plans - 2
Price the change, including proration - 3
Confirm and submit change order - 4
Update charging and network profile - 5
Bill prorated difference from the change date
Exceptions & alternate flows
Contract restrictionShow applicable fee
Provisioning failsRoll back to the old plan
Systems & modules involved
Cart MgmtCPQOrder CaptureBilling
Business rules
- Proration on mid-cycle changes
- Commitment and early-change fees
- Compatibility between plans and add-ons
KPIs to watch
- Change order success rate
- Changes completed same day
- Bill disputes after changes
Standards & references
TMF622Product Ordering
TMF637Product Inventory
This page describes generic industry practice and public standards. It is not based on, and does not describe, any particular vendor's product or operator's systems.