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Use case · Contract Management

Contract Renewal

Subscriber renews service commitment with updated terms.

Contract MgmtCPQOrder Capture
CustomerPrimary actor
Contract ManagementCategory
3Modules involved

At a glance

Trigger

Commitment period ending

Primary actor

Customer

Outcome

Customer renewed on updated terms

Main flow

The usual path from start to finish.

  1. 1
    Notify customer of renewal options

  2. 2
    Offer renewal plans and devices

  3. 3
    Generate new contract

  4. 4
    Sign

  5. 5
    Apply new terms from the start date

Exceptions & alternate flows

Customer doesn't renew

Move to rolling terms

Systems & modules involved

Contract MgmtCPQOrder Capture

Business rules

KPIs to watch

Standards & references

TMF651Agreement Management
TMF667Document Management

Related pages

Contract Management→CPQ→Order Capture→Previous: Contract Termination→Next: Contract Amendment→Telecom Use Case Library→

This page describes generic industry practice and public standards. It is not based on, and does not describe, any particular vendor's product or operator's systems.