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Use case · Contract Management

Contract Termination

Contract formally closed on service disconnection or plan cancellation.

Contract MgmtOrder MgmtBilling
SystemPrimary actor
Contract ManagementCategory
3Modules involved

At a glance

Trigger

Service disconnected or plan cancelled

Primary actor

System

Outcome

Contract closed correctly

Main flow

The usual path from start to finish.

  1. 1
    Identify linked contracts

  2. 2
    Calculate early-termination fees

  3. 3
    Close contract with date and reason

  4. 4
    Post final charges

  5. 5
    Archive

Exceptions & alternate flows

Termination within cooling-off period

No fee

Systems & modules involved

Contract MgmtOrder MgmtBilling

Business rules

KPIs to watch

Standards & references

TMF651Agreement Management
TMF667Document Management

Related pages

Contract Management→Order Management→Billing→Previous: Contract Reprint / Re-send→Next: Contract Renewal→Telecom Use Case Library→

This page describes generic industry practice and public standards. It is not based on, and does not describe, any particular vendor's product or operator's systems.