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Use case · Contract Management

Contract Reprint / Re-send

Subscriber requests a copy of their signed contract.

Contract MgmtDocument MgmtNotification GW
Customer or agentPrimary actor
Contract ManagementCategory
3Modules involved

At a glance

Trigger

Customer needs a copy

Primary actor

Customer or agent

Outcome

Customer has their contract copy

Main flow

The usual path from start to finish.

  1. 1
    Find the contract

  2. 2
    Verify identity

  3. 3
    Retrieve document

  4. 4
    Send or download

  5. 5
    Log the request

Exceptions & alternate flows

Document missing

Regenerate from contract data

Systems & modules involved

Contract MgmtDocument MgmtNotification GW

Business rules

KPIs to watch

Standards & references

TMF651Agreement Management
TMF667Document Management

Related pages

Contract Management→Document Management→Notification Gateway→Previous: Digital Contract Signing→Next: Contract Termination→Telecom Use Case Library→

This page describes generic industry practice and public standards. It is not based on, and does not describe, any particular vendor's product or operator's systems.