Home›Telecom›Use cases›Digital Contract Signing← Use case library
Use case · Contract Management

Digital Contract Signing

Subscriber digitally signs service contract via self-service or in-store.

Contract MgmtDocument Mgmt
CustomerPrimary actor
Contract ManagementCategory
2Modules involved

At a glance

Trigger

Contract ready to sign

Primary actor

Customer

Outcome

Legally signed contract stored

Main flow

The usual path from start to finish.

  1. 1
    Present contract online or on a store tablet

  2. 2
    Customer reviews terms

  3. 3
    Sign electronically

  4. 4
    Seal and timestamp the document

  5. 5
    Store and send a copy

Exceptions & alternate flows

Customer declines

Order not completed

Systems & modules involved

Contract MgmtDocument Mgmt

Business rules

KPIs to watch

Standards & references

TMF651Agreement Management
TMF667Document Management

Related pages

Contract Management→Document Management→Previous: Contract Generation at Activation→Next: Contract Reprint / Re-send→Telecom Use Case Library→

This page describes generic industry practice and public standards. It is not based on, and does not describe, any particular vendor's product or operator's systems.