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Use case · Billing & Payment

Credit Note Issuance

Agent applies credit or adjustment to subscriber's account after investigation.

BillingeCare
AgentPrimary actor
Billing & PaymentCategory
2Modules involved

At a glance

Trigger

Adjustment approved

Primary actor

Agent

Outcome

Customer balance corrected

Main flow

The usual path from start to finish.

  1. 1
    Select the charge or invoice

  2. 2
    Enter amount and reason

  3. 3
    Approve within authority limits

  4. 4
    Post credit note

  5. 5
    Show on next bill

Exceptions & alternate flows

Above limit

Route to supervisor

Systems & modules involved

BillingeCare

Business rules

KPIs to watch

Standards & references

TMF678Customer Bill Management
TMF676Payment Management

Related pages

Billing→eCare→Previous: Invoice Dispute→Next: Payment Reminder Notification→Telecom Use Case Library→

This page describes generic industry practice and public standards. It is not based on, and does not describe, any particular vendor's product or operator's systems.