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Use case · Billing & Payment

Payment Reminder Notification

Automated reminder sent before and after invoice due date.

Notification GWCollectionTemplate Mgmt
SystemPrimary actor
Billing & PaymentCategory
3Modules involved

At a glance

Trigger

Due date approaching or passed

Primary actor

System

Outcome

Fewer late payments

Main flow

The usual path from start to finish.

  1. 1
    Select invoices by due date

  2. 2
    Choose channel and template

  3. 3
    Send reminder

  4. 4
    Track delivery

  5. 5
    Stop when paid

Exceptions & alternate flows

Customer opted out of a channel

Use another

Systems & modules involved

Notification GWCollectionTemplate Mgmt

Business rules

KPIs to watch

Standards & references

TMF678Customer Bill Management
TMF676Payment Management

Related pages

Notification Gateway→Collection & Dunning→Template Management→Previous: Credit Note Issuance→Next: Payment Method Update→Telecom Use Case Library→

This page describes generic industry practice and public standards. It is not based on, and does not describe, any particular vendor's product or operator's systems.