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Use case · Billing & Payment

Payment Method Update

Subscriber changes their registered payment method.

Party MgmtPaymenteCare
CustomerPrimary actor
Billing & PaymentCategory
3Modules involved

At a glance

Trigger

Customer changes how they pay

Primary actor

Customer

Outcome

Future bills use the new method

Main flow

The usual path from start to finish.

  1. 1
    Verify identity

  2. 2
    Enter new card or bank details

  3. 3
    Tokenise and validate

  4. 4
    Set as default

  5. 5
    Confirm change

Exceptions & alternate flows

Validation fails

Keep old method

Systems & modules involved

Party MgmtPaymenteCare

Business rules

KPIs to watch

Standards & references

TMF678Customer Bill Management
TMF676Payment Management

Related pages

Party Management→Payment→eCare→Previous: Payment Reminder Notification→Next: Invoice / Statement Download→Telecom Use Case Library→

This page describes generic industry practice and public standards. It is not based on, and does not describe, any particular vendor's product or operator's systems.