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Use case · Billing & Payment

Invoice / Statement Download

Subscriber downloads past invoices as PDF from self-service portal.

eCareDocument MgmtBilling
CustomerPrimary actor
Billing & PaymentCategory
3Modules involved

At a glance

Trigger

Customer needs a past bill

Primary actor

Customer

Outcome

Customer has their invoice copy

Main flow

The usual path from start to finish.

  1. 1
    Open bill history

  2. 2
    Select invoice

  3. 3
    Retrieve document

  4. 4
    Download PDF

  5. 5
    Log access

Exceptions & alternate flows

Document missing

Regenerate from bill data

Systems & modules involved

eCareDocument MgmtBilling

Business rules

KPIs to watch

Standards & references

TMF678Customer Bill Management
TMF676Payment Management

Related pages

eCare→Document Management→Billing→Previous: Payment Method Update→Next: Failed Payment Retry→Telecom Use Case Library→

This page describes generic industry practice and public standards. It is not based on, and does not describe, any particular vendor's product or operator's systems.