Use case · Billing & Payment
Failed Payment Retry
Automatic retry when initial payment collection fails.
PaymentCollectionNotification GW
SystemPrimary actor
Billing & PaymentCategory
3Modules involved
At a glance
TriggerPayment attempt failed
OutcomeMore payments recovered without manual work
Main flow
The usual path from start to finish.
- 1
- 2
Schedule retry at the best time - 3
- 4
Notify customer if still failing - 5
Exceptions & alternate flows
Card expiredAsk for update instead of retrying
Systems & modules involved
PaymentCollectionNotification GW
Business rules
- Bill cycle and due-date rules
- Payment allocation order
- Disputed amounts excluded from collection
KPIs to watch
- Bills on time
- Payment success rate
- Disputes per 1,000 bills
Standards & references
TMF678Customer Bill Management
TMF676Payment Management
This page describes generic industry practice and public standards. It is not based on, and does not describe, any particular vendor's product or operator's systems.