Use case · Inventory & Fulfilment
Device Return Processing
Returned device processed for condition assessment, stock update and refund.
Stock MgmtOrder MgmtBilling
WarehousePrimary actor
Inventory & FulfilmentCategory
3Modules involved
At a glance
TriggerReturned device received
OutcomeReturn closed with stock and money updated
Main flow
The usual path from start to finish.
- 1
Receive and scan the device - 2
- 3
Decide restock, refurbish or scrap - 4
- 5
Exceptions & alternate flows
Device locked or damagedContact customer
Systems & modules involved
Stock MgmtOrder MgmtBilling
Business rules
- Serialised tracking of devices and SIMs
- Reorder levels per location
- Proof of delivery
KPIs to watch
- On-time delivery
- Stock accuracy
- Stock-outs
This page describes generic industry practice and public standards. It is not based on, and does not describe, any particular vendor's product or operator's systems.