Home›Telecom›Use cases›SIM Card Delivery← Use case library
Use case · Inventory & Fulfilment

SIM Card Delivery

Physical SIM dispatched to subscriber's address for non-in-store activation.

Order MgmtStock MgmtLogistics
LogisticsPrimary actor
Inventory & FulfilmentCategory
3Modules involved

At a glance

Trigger

SIM-only online order

Primary actor

Logistics

Outcome

Customer activates the delivered SIM

Main flow

The usual path from start to finish.

  1. 1
    Allocate SIM from stock

  2. 2
    Link SIM to the order

  3. 3
    Dispatch

  4. 4
    Customer receives SIM

  5. 5
    Activate on first use or by code

Exceptions & alternate flows

Lost in transit

Block and resend

Systems & modules involved

Order MgmtStock MgmtLogistics

Business rules

KPIs to watch

Standards & references

TMF687Stock Management

Related pages

Order Management→Stock Management→Previous: Delivery Status Tracking→Next: Device Return Processing→Telecom Use Case Library→

This page describes generic industry practice and public standards. It is not based on, and does not describe, any particular vendor's product or operator's systems.