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Use case · Inventory & Fulfilment

Delivery Status Tracking

Subscriber tracks the real-time delivery status of their device or SIM order.

eCareWeb PortalLogistics
CustomerPrimary actor
Inventory & FulfilmentCategory
3Modules involved

At a glance

Trigger

Customer checks the delivery

Primary actor

Customer

Outcome

Customer always knows where the order is

Main flow

The usual path from start to finish.

  1. 1
    Open order status

  2. 2
    Fetch courier tracking

  3. 3
    Show expected delivery

  4. 4
    Notify on changes

  5. 5
    Confirm delivery

Exceptions & alternate flows

Delivery failed

Reschedule or collect

Systems & modules involved

eCareWeb PortalLogistics

Business rules

KPIs to watch

Standards & references

TMF687Stock Management

Related pages

eCare→Web Portal→Stock Management→Previous: Device Dispatch to Subscriber→Next: SIM Card Delivery→Telecom Use Case Library→

This page describes generic industry practice and public standards. It is not based on, and does not describe, any particular vendor's product or operator's systems.