Use case · Device & Equipment
Device Return & Refund
Subscriber returns device within the return window. Order reversal triggered.
Order MgmtBillingStock Mgmt
CustomerPrimary actor
Device & EquipmentCategory
3Modules involved
At a glance
TriggerCustomer returns a device within the return window
OutcomeDevice back in stock; customer refunded
Main flow
The usual path from start to finish.
- 1
Check return window and conditions - 2
Create return order and shipping label - 3
Receive and inspect device - 4
Reverse charges, instalments and commissions - 5
Refund or credit the customer
Exceptions & alternate flows
Outside windowNo refund, repair options offered
Damaged devicePartial refund
Systems & modules involved
Order MgmtBillingStock Mgmt
Business rules
- Stock reserved at order, released on cancel
- Return window and condition rules
- Finance plans need affordability checks
KPIs to watch
- Device order fulfilment time
- Return rate
- Stock availability
Standards & references
TMF687Stock Management
TMF622Product Ordering
This page describes generic industry practice and public standards. It is not based on, and does not describe, any particular vendor's product or operator's systems.