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Use case · Device & Equipment

Accessory Purchase

Subscriber buys accessories (case, cable, charger) with or without a device.

CPQCart MgmtStock Mgmt
CustomerPrimary actor
Device & EquipmentCategory
3Modules involved

At a glance

Trigger

Customer buys accessories

Primary actor

Customer

Outcome

Accessories delivered

Main flow

The usual path from start to finish.

  1. 1
    Browse compatible accessories

  2. 2
    Add to cart, alone or with a device

  3. 3
    Pay

  4. 4
    Allocate stock and ship

  5. 5
    Deliver or hand over

Exceptions & alternate flows

Out of stock

Back-order

Wrong item

Return and exchange

Systems & modules involved

CPQCart MgmtStock Mgmt

Business rules

KPIs to watch

Standards & references

TMF687Stock Management
TMF622Product Ordering

Related pages

CPQ→Cart Management→Stock Management→Previous: Device Warranty & Protection Enrol→Next: Device Return & Refund→Telecom Use Case Library→

This page describes generic industry practice and public standards. It is not based on, and does not describe, any particular vendor's product or operator's systems.