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Use case · Device & Equipment

Device Warranty & Protection Enrol

Subscriber enrols in a device protection or warranty service at purchase.

CPQCart MgmtPartner Adapter
CustomerPrimary actor
Device & EquipmentCategory
3Modules involved

At a glance

Trigger

Customer adds device protection

Primary actor

Customer

Outcome

Device covered by protection; partner notified

Main flow

The usual path from start to finish.

  1. 1
    Offer protection at purchase or within the window

  2. 2
    Check device eligibility

  3. 3
    Add protection product to the order

  4. 4
    Register with the protection partner

  5. 5
    Bill monthly or one-off fee

Exceptions & alternate flows

Outside enrolment window

Not allowed

Partner registration fails

Retry automatically

Systems & modules involved

CPQCart MgmtPartner Adapter

Business rules

KPIs to watch

Standards & references

TMF687Stock Management
TMF622Product Ordering

Related pages

CPQ→Cart Management→Integration & Back Office→Previous: Wearable Device Activation→Next: Accessory Purchase→Telecom Use Case Library→

This page describes generic industry practice and public standards. It is not based on, and does not describe, any particular vendor's product or operator's systems.