Use case · Device & Equipment
Device Upgrade
Existing subscriber replaces current device with a newer model. Trade-in may apply.
CPQCart MgmtOrder CaptureStock Mgmt
Existing customerPrimary actor
Device & EquipmentCategory
4Modules involved
At a glance
TriggerCustomer wants a newer device
Primary actorExisting customer
OutcomeCustomer has a new device; old device returned or kept
Main flow
The usual path from start to finish.
- 1
Check upgrade eligibility (tenure, instalments paid) - 2
Value trade-in device if offered - 3
Choose new device and plan - 4
Settle or roll over remaining instalments - 5
Ship new device; process trade-in return
Exceptions & alternate flows
Not yet eligibleShow early upgrade fee
Trade-in fails inspectionAdjust credit
Systems & modules involved
CPQCart MgmtOrder CaptureStock Mgmt
Business rules
- Stock reserved at order, released on cancel
- Return window and condition rules
- Finance plans need affordability checks
KPIs to watch
- Device order fulfilment time
- Return rate
- Stock availability
Standards & references
TMF687Stock Management
TMF622Product Ordering
This page describes generic industry practice and public standards. It is not based on, and does not describe, any particular vendor's product or operator's systems.