Use case · Operations & Reporting
Fraud Investigation
Security team investigates suspicious account activity and applies blocks.
IAMParty MgmtCRM
Security teamPrimary actor
Operations & ReportingCategory
3Modules involved
At a glance
TriggerSuspicious activity detected
Primary actorSecurity team
OutcomeFraud stopped with evidence kept
Main flow
The usual path from start to finish.
- 1
Review alerts and account history - 2
- 3
Block or restrict if needed - 4
Contact customer or authorities - 5
Exceptions & alternate flows
False alarmRestore quickly and tune rules
Systems & modules involved
IAMParty MgmtCRM
Business rules
- One governed definition per metric
- Personal data masked for analytics
- Audit trail for access and changes
KPIs to watch
- Report timeliness
- Mean time to detect and resolve
- Audit findings
Standards & references
TMF642Alarm Management
eTOMEnterprise processes
This page describes generic industry practice and public standards. It is not based on, and does not describe, any particular vendor's product or operator's systems.