Use case · Operations & Reporting
Platform Health Monitoring
Operations monitors service health, latency and error rates in real time.
MonitoringObservability
OperationsPrimary actor
Operations & ReportingCategory
2Modules involved
At a glance
OutcomeProblems spotted before customers notice
Main flow
The usual path from start to finish.
- 1
Collect metrics, logs and traces - 2
Show service health dashboards - 3
- 4
- 5
Exceptions & alternate flows
Alert stormGroup related alerts
Systems & modules involved
MonitoringObservability
Business rules
- One governed definition per metric
- Personal data masked for analytics
- Audit trail for access and changes
KPIs to watch
- Report timeliness
- Mean time to detect and resolve
- Audit findings
Standards & references
TMF642Alarm Management
eTOMEnterprise processes
This page describes generic industry practice and public standards. It is not based on, and does not describe, any particular vendor's product or operator's systems.