Use case · Operations & Reporting
SLA Breach Alert
On-call engineer alerted when a service response time exceeds threshold.
MonitoringAlertingNotification GW
On-call engineerPrimary actor
Operations & ReportingCategory
3Modules involved
At a glance
TriggerResponse time over threshold
Primary actorOn-call engineer
Main flow
The usual path from start to finish.
- 1
- 2
- 3
- 4
- 5
Exceptions & alternate flows
Repeated breachesProblem management
Systems & modules involved
MonitoringAlertingNotification GW
Business rules
- One governed definition per metric
- Personal data masked for analytics
- Audit trail for access and changes
KPIs to watch
- Report timeliness
- Mean time to detect and resolve
- Audit findings
Standards & references
TMF642Alarm Management
eTOMEnterprise processes
This page describes generic industry practice and public standards. It is not based on, and does not describe, any particular vendor's product or operator's systems.