Use case · Customer Acquisition
Lapsed Subscriber Re-activation
Former subscriber re-joins; account and billing history may be reused.
Party MgmtOrder CaptureBilling
Returning customerPrimary actor
Customer AcquisitionCategory
3Modules involved
At a glance
TriggerFormer customer wants to come back
Primary actorReturning customer
OutcomeReturning customer active again with history kept; billing running
Main flow
The usual path from start to finish.
- 1
Find previous customer and account - 2
Check outstanding balance and history - 3
Reuse or update customer details - 4
- 5
Activate service, re-linking history where allowed - 6
Reopen or create the billing account, settle any old balance and restart billing from re-activation
Exceptions & alternate flows
Unpaid debtCollect or set up a payment plan first
Number no longer availableAssign a new one
Systems & modules involved
Party MgmtOrder CaptureBilling
Business rules
- Identity verification before activation
- One customer, many accounts and lines
- Eligibility and credit rules per offer
KPIs to watch
- Activation success rate
- Order-to-activate time
- Cost per acquisition
Standards & references
TMF622Product Ordering
TMF632Party Management
This page describes generic industry practice and public standards. It is not based on, and does not describe, any particular vendor's product or operator's systems.