Use case · Device & Equipment
New Device Purchase (Outright)
Subscriber buys a device at full price. Requires stock allocation and delivery.
CPQCart MgmtOrder CaptureStock Mgmt
CustomerPrimary actor
Device & EquipmentCategory
4Modules involved
At a glance
TriggerCustomer buys a device at full price
OutcomeCustomer owns the device; stock and revenue updated
Main flow
The usual path from start to finish.
- 1
Choose device and check availability - 2
Add to cart and price in CPQ - 3
- 4
Allocate stock and create shipment - 5
Deliver or hand over in store
Exceptions & alternate flows
Out of stockBack-order or alternative model
Payment declinedRetry or another method
Systems & modules involved
CPQCart MgmtOrder CaptureStock Mgmt
Business rules
- Stock reserved at order, released on cancel
- Return window and condition rules
- Finance plans need affordability checks
KPIs to watch
- Device order fulfilment time
- Return rate
- Stock availability
Standards & references
TMF687Stock Management
TMF622Product Ordering
This page describes generic industry practice and public standards. It is not based on, and does not describe, any particular vendor's product or operator's systems.